Refund and Cancellation Policy
Last Updated: September 6, 2026
This Refund and Cancellation Policy applies to all services provided by KJONGSys LLC (“KJONGSys”, “we”, “us”, “our”) to any client (“Client”, “you”, “your”). It supplements our Terms of Service. Where this policy and the Terms of Service address the same subject, the Terms of Service control.
1. Summary
Services are billed in advance. Fees are non-refundable except in the limited circumstances described in Section 6, or where required by law. You may cancel at any time. Cancellation takes effect at the end of your current billing term.
2. Billing and Renewal
Invoices are due upon receipt unless otherwise stated.
Recurring services are billed in advance on a monthly, semi-annual, or annual cycle as specified on your invoice or service agreement. Recurring services renew automatically at the end of each term unless cancelled in accordance with Section 4.
Where a payment method is stored on your account, it is charged automatically on the invoice date.
3. Non-Refundable Fees
All fees are non-refundable unless required by law.
This includes, without limitation, setup and onboarding fees, website design and development fees, hosting fees, domain registration and renewal fees, email hosting fees, telephony and VoIP fees, marketing and social media fees, support and consulting fees, and any prepaid monthly, semi-annual, or annual term.
Domain registration, third-party licensing, and telecommunications charges are paid by KJONGSys to outside providers at the time of purchase and cannot be recovered once incurred.
4. How to Cancel
To cancel any service, send written notice to [email protected]. Notice must come from an authorized contact on the account and must identify the specific services being cancelled.
Cancellation requests must be received at least thirty (30) days before your next scheduled invoice date to prevent that invoice from being generated. Requests received inside that window take effect at the end of the following billing term.
Verbal requests, support tickets, and social media messages are not effective as cancellation until we confirm them in writing. We will acknowledge every cancellation request in writing, and you should treat our written confirmation as the record of cancellation.
5. Effect of Cancellation
Services remain active through the end of the term you have paid for, and then cease.
Upon termination, all access to KJONGSys systems and assets ceases immediately. All licenses granted to you terminate, including licenses to use websites, digital assets, domains, phone numbers, and content created or managed by KJONGSys. Ownership of those assets is addressed in our Terms of Service and is not altered by cancellation.
Cancellation does not entitle you to a refund of fees already paid and does not relieve you of amounts still owed. Any outstanding balance remains due.
Requests to export data are handled at our discretion and are subject to the conditions in our Terms of Service, including payment of outstanding balances.
6. Limited Exceptions
We will issue a refund or account credit in the following circumstances:
- a duplicate charge for the same invoice;
- a billing error on our part, including an incorrect amount or a charge for a service you do not have;
- a charge issued after a cancellation had already taken effect under Section 4; and
- any circumstance where a refund is required by law.
Report suspected billing errors within sixty (60) days of the invoice date. Approved refunds are issued to the original payment method within ten (10) business days.
7. Payment Processing Fees
Effective October 1, 2026, applicable payment processing fees are added to invoices paid by credit card. These fees are separate from your service rates.
If a payment is refunded under Section 6, any processing fee charged on that payment is refunded together with it. Clients who pay by ACH bank transfer or by check are not charged a credit card processing fee.
8. Suspension and Termination for Cause
We may suspend or terminate services, in whole or in part, without prior notice and without refund, for nonpayment, unauthorized access, attempts to transfer KJONGSys assets without approval, violation of our Acceptable Use Policy, or the origination of illegal or suspected illegal telephony traffic.
No refund or credit is due for any period during which services are suspended or terminated for cause.
9. Before You Dispute a Charge
If you believe a charge on your account is incorrect, please contact us first. Most billing questions are resolved within two (2) business days.
Email [email protected] or call 989-273-2839. Please have your invoice number available.
Filing a dispute with your card issuer before contacting us delays resolution, because we are then required to respond through the card network rather than directly to you. An account with an open dispute or an unpaid balance may be suspended for nonpayment under our Terms of Service.
10. Changes to This Policy
KJONGSys may update this policy at any time. The current version is always published at https://kjongsys.com/refund-policy/ and is identified by the Last Updated date shown above.
For material changes, we will provide notice to the email address on file for your account, or by another method reasonably designed to reach you, on or before the date the change takes effect.
11. Contact Us
KJONGSys LLC
Email: [email protected]
Phone: 989-273-2839
Web: www.kjongsys.com